GRIEVANCE PROCEDURE

We receive grievances from all our stakeholders to ensure the compliance of our Sustainable Palm Oil Policy.

Please click here to view our Prosper Grievance Procedure.

 

Please submit your grievance to:
PGC Management Services Sdn. Bhd.
Attention : Sustainability Department
Unit 901, Level 9, Wisma Prosper,
Block B, Kelana Centre Point,
No. 3, Jalan SS 7/19, Kelana Jaya,
47301, Petaling Jaya, Selangor, Malaysia.
Tel : (603) 7804 4036
Fax : (603) 7804 4032
E-mail : grievances@prosper.com.my

The following information shall be provided in the grievance:

  • Name
  • Name of Organization (if any)
  • Mailing Address
  • Phone No./ Fax No./ Email Address (at least one)
  • Description of the grievance in detail
  • Evidence to support the grievance

Grievance can also be submitted by the e-form as follows:

Ref. No.

Company

Date Received

Grievance Report

Stakeholders

Subject Matter and Progress

GV4

Amanah Saham Pahang (ASPA)

21 May 2020

Click here for report

Bunge

Concern raised by stakeholder on recent oil palm development which may violate our NDPE Policy

On 3rd June 2020, Prosper’s representative had engaged ASPA to acquire detail information about the disputed project.

ASPA presented us their NDPE Policy on 9th July 2020. On 18th August 2020, ASPA informed Prosper of their commitment to Prosper’s NDPE policy with immediate moratorium on new land development. They agreed to upload the information in their website soon.

On 7th September 2020, Prosper had another round of engagement with YPPH, ASPA and Mentiga Corporation Berhad (Mentiga), with some stakeholders of Prosper. Prosper took time to share with YPPH, ASPA and Mentiga the process of engagement leading to recovery plan, if any. Thereafter, they were also introduced to Prosper’s recovery project partner, Global Environment Centre (GEC), to explain on some possible options for recovery plan. Positive feedbacks are given by all parties and they have scheduled a follow-up meeting with GEC by the end of the month.

GV3

YP Plantation Holdings Sdn Bhd (YPPH)

21 May 2020

Click here for report

Bunge

Concern raised by stakeholder on recent oil palm development which may violate our NDPE Policy

On 3rd June 2020, Prosper’s representative had engaged YPPH to acquire detail information about the disputed project.

YPPH presented us their NDPE Policy on 24th August 2020. They agreed to upload the information in their website soon.

On 7th September 2020, Prosper had another round of engagement with YPPH, ASPA and Mentiga Corporation Berhad (Mentiga), with some stakeholders of Prosper. Prosper took time to share with YPPH, ASPA and Mentiga the process of engagement leading to recovery plan, if any. Thereafter, they were also introduced to Prosper’s recovery project partner, Global Environment Centre (GEC), to explain on some possible options for recovery plan. Positive feedbacks are given by all parties and they have scheduled a follow-up meeting with GEC by the end of the month.

On 18th September 2020, YPPH informed Prosper of their commitment to Prosper’s NDPE policy with immediate moratorium on new land development. A stop work order also has been issued on the remaining 800Ha unplanted area of the new development namely Ladang Pekan Timur and Ladang Pekan Barat.

 On 21st-22nd September 2020, GEC organised a follow up discussion at YPPH office in Kuantan followed by a field visit to YPPH Plantations at Pekan Timur, Pekan Barat and Bebar Utara followed by discussions with the State Forestry Department. Subsequently GEC developed and presented to YPPH in October 2020 a proposal for a Recovery Project to cover an area of intact and degraded forests and peatlands in a portion of Pekan Forest Reserve and its buffer Zone nearby the YPPH plantation

In October and November 2020, YPPH initiated measures in the proposed Recovery Project landscape to block abandoned logging canals in the buffer zone between its plantation and the forest reserve to reduce fire risk and support peatland rewetting and rehabilitation.

In December 2020, GEC undertook a specific assessment of the changes over the past 20 years of the vegetation and land use in the 800ha (actually 790ha) of unplanted area in the new development area. The study confirmed that the area was severely degraded after having been logged, drained and repeatedly burnt over a period of 25 years. It had also been partly cleared and drained by YPPH after the oil palm project EIA report was approved in 2018, before the stop work order. The area is severely degraded and vegetated with alien invasive tree species and cannot be restored to viable peat swamp forest. This was presented to YPPH and stakeholders in January 2021 and agreement reached to expand the proposed Recovery Project area to offset the 790ha

GEC was formally appointed by YPPH in January 2021 to implement an initial three years phase of the Recovery Project to cover an area of 4800ha to offset the impact of the Pekan Timur and Pekan Barat Plantations (including the 790ha area). 

On 23rd February 2021 GEC signed an MOU with the Pahang State Government to support conservation of forest and peatlands in Pahang State including the establishment of recovery projects in the Southeast Pahang Peatland Landscape (SEPPL). This was followed by a Kick-off meeting on the same day at YPPH to finalise a Joint Statement (link here) and initiate the Recovery Project.

On 24th February joint site visits to the Recovery Project area were undertaken with GEC, YPPH and the Pahang State Forest Department. 25th February 2021 implementation of Recovery Project initiated with stakeholder consultations and surveys started. March 2021, further work to enhance peatland rewetting, water management and fire prevention in and around YPPH Pekan Timur and Barat plantations and Recovery project area. Recommencement of land preparation in the 790ha unplanted area. 

In April 2021 GEC established an office in Pekan to manage the Recovery Project.

On the same month, Prosper’s internal monitoring system detected re-clearing of 90 Ha within YPPH’s Pekan Timur estate. This re-clearing occurred within the 790 Ha unplanted area which was already drained and partly cleared in 2018. Prosper requested information on nature of activities from YPPH. 

On 22nd April 2021 Prosper has communicated with YPPH which has agreed to immediately stop its re-clearing (see memo), pending review and clarification of YPPH’s sustainability policy. Prosper will continue to monitor the implementation of YPPH’s Recovery Project with GEC and ensure continued compliance to Prosper’s NDPE policy.  

GV2

Far East Holdings Bhd (FEHB)

10 Jan 2019

Click here for report

Aidenvironment

Alleged deforestation and peat development

On 11th January 2019, Prosper’s representative had engaged FEHB to acquire detail information about the disputed project, namely Ladang Sungai Sawak (LSS).

FEHB then replied in a letter dated 15th January 2019, explaining how the project started and the involvement of FEHB:

The land had been completely logged over for its timber by third party under a logging concession given by Malaysian Forestry Department during the period of 2009-2012. Only shrubs and bushes were left after the third party abandoned the land, and its peat soil was catching fire every year, causing haze issue around Rompin town. The annual peat fire also spread to surrounding estates causing loss and damage, including FEHB owned Ladang Delima.

In June 2017, FEHB was given consent by Pahang State Secretariat (land owner) to manage LSS (796.21Ha) for agricultural land development and operation. Environmental Impact Assessment (EIA) has been conducted by EIA Technical Consultant with Environmental Management Plan. By managing the water level of LSS’s peat area, the issue of peat fire has been solved.

On 4th April 2019, Prosper together with our stakeholder Cargill, visited LSS for an on-site assessment. FEHB has planted oil palm on the mineral soil (about 400Ha), leaving the peat soil area untouched. They have put up a stop work order for the remaining land, with 126Ha of the land is set aside as wetland protection area.

A soil survey has been conducted by Param Agricultural Soil Surveys (M) Sdn Bhd in May 2019 to identify the soil structure of LSS.

FEHB has also adopted the NDPE Policy on 15th May 2019, committed “No new development on peat regardless of depth”.

GV1

Bewani Oil Palm Plantations Limited (BOPPL) / Tee Family

19 Sep 2018

Click here for report

Greenpeace

Alleged deforestation

On 5th April 2019, a letter written by Mr. Tee Kim Tee has admitted his involvement in the Bewani Oil Palm Project starting from 1st January 2016 up until his divestment on 1st February 2019.

Land Use Change Assessment was conducted to identify the total hectares deforested for the period of his involvement.

On October 2019, the Tee Family are finalizing the recovery plan with various options such as reforestation, wildlife conservation, or contribute to a trustee for environmental conservation projects.

A recovery plan has been finalized by establishing a partnership with Global Environment Centre (GEC) in March 2020. The recovery project will be conducted at Bukit Belata (Extension) Forest Reserve (BBEFR) which covers an area of lowland dipterocarp and peat swamp forest, in the south east portion of the North Selangor Peat Swamp Forest (NSPSF). For more information on the recovery project, please click here.

 

 

 

 

 

 

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